ICT support in education (practitioner)

About. A general definition of FITS
FITS and school priorities
FITS and communication
Best Practice Framework
The meaning of Service Culture
The structure of the FITS Framework.

Pedagogical content. Participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. the course will help with an implementation of FITS within your establishment.

Resource details
Title	ICT support in education (practitioner)
Topic	[[Topics/ICT|ICT]]
Teaching approach	[[Teaching Approaches/|]]
Learning Objectives	By the end of this course you will be able to: * describe the role of the service desk * describe the functioning of incident and problem management * explain the purpose of change, release and patch management * demonstrate your understanding the role of configuration management * explain the key aspects of security management. Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment.
Format / structure	The key attitudes, experience, knowledge and skills needed to successfully complete this course include being/having: open to learn in new ways, open to new ideas and ways of thinking, willing to critically discuss ideas in online forums, familiarity with the kinds of ICT skills necessary to navigate and participate in virtual learning environments.
Subject	[[Resources/Teacher Education|Teacher Education]]
Age of students / grade	[[Resources/KS5|KS5]],  [[Resources/Secondary|Secondary]],  [[Resources/Primary|Primary]],  [[Resources/Higher|Higher]],  [[Resources/KS1|KS1]],  [[Resources/KS4|KS4]],  [[Resources/KS3|KS3]],  [[Resources/KS2|KS2]]
Other (e.g. time frame)	Duration of the course: 7 hours over six weeks
Files and resources to view and download	http://www.vital.ac.uk/community/course/view.php?id=2795 Users must register with the VITAL website (free registration) before they can access the resource.