ICT support in education (practitioner)

From OER in Education

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About. Introduction Resource Overview Resource Service Desk Resource Incident Management Resource Problem Management Resource Change Management Resource Release and Patch Management Resource Configuration Management Resource Security Management Resource

Pedagogical content. Participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. the course will help with an implementation of FITS within your establishment. (edit)

Resource details
Title ICT support in education (practitioner)
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Learning Objectives

By the end of this course you will be able to:

  • describe the role of the service desk
  • describe the functioning of incident and problem management
  • explain the purpose of change, release and patch management
  • demonstrate your understanding the role of configuration management
  • explain the key aspects of security management.

Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment.

Format / structure

The key attitudes, experience, knowledge and skills needed to successfully complete this course include being/having: open to learn in new ways,

  • open to new ideas and ways of thinking,
  • willing to critically discuss ideas in online forums,
  • familiarity with the kinds of ICT skills necessary to navigate and participate in virtual learning environments.
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Other (e.g. time frame)

Duration of the course: 7 hours over six weeks

Files and resources to view and download

http://www.vital.ac.uk/community/course/view.php?id=2795 Users must register with the VITAL website (free registration) before they can access the resource. Two PDF files to download.


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