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ICT support in education (practitioner): Difference between revisions
From OER in Education
ICT support in education (practitioner) (view source)
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|content=A general definition of FITS<br />FITS and school priorities<br />FITS and communication<br />Best Practice Framework<br />The meaning of Service Culture<br />The structure of the FITS Framework. | |content=A general definition of FITS<br />FITS and school priorities<br />FITS and communication<br />Best Practice Framework<br />The meaning of Service Culture<br />The structure of the FITS Framework. | ||
|strategy= Participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. the course will help with an implementation of FITS within your establishment. | |strategy= Participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. the course will help with an implementation of FITS within your establishment. | ||
|Learning Objectives=By the end of this course you will be able to: <br /> | |Learning Objectives=By the end of this course you will be able to: <br />* describe the role of the service desk<br />* describe the functioning of incident and problem management<br />* explain the purpose of change, release and patch management<br />* demonstrate your understanding the role of configuration management<br />* explain the key aspects of security management. <br />Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment. | ||
* describe the role of the service desk<br />* describe the functioning of incident and problem management<br />* explain the purpose of change, release and patch management<br />* demonstrate your understanding the role of configuration management<br />* explain the key aspects of security management. <br />Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment. | |||
|additional resources= | |additional resources= | ||
|useful information= | |useful information= | ||
