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ICT support in education (practitioner): Difference between revisions
From OER in Education
ICT support in education (practitioner) (view source)
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|resourcenumber=TE0045 | |resourcenumber=TE0045 | ||
|age= Primary, KS1, KS2, Secondary, KS3, KS4, 6th Form. | |age= Primary, KS1, KS2, Secondary, KS3, KS4, 6th Form. | ||
|content=Introduction Resource<br />Overview Resource<br />Service Desk Resource<br />Incident Management Resource<br />Problem Management Resource<br />Change Management Resource<br />Release and Patch Management Resource<br />Configuration Management Resource<br />Security Management Resource | |content=Introduction Resource<br />Overview Resource<br />Service Desk Resource<br />Incident Management Resource<br />Problem Management Resource<br />Change Management Resource<br />Release and Patch Management Resource<br />Configuration Management Resource<br />Security Management Resource | ||
|strategy= | |||
|strategy= | |||
|Learning Objectives=By the end of this course you will be able to: <br />* describe the role of the service desk<br />* describe the functioning of incident and problem management<br />* explain the purpose of change, release and patch management<br />* demonstrate your understanding the role of configuration management<br />* explain the key aspects of security management. <br />Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment. | |Learning Objectives=By the end of this course you will be able to: <br />* describe the role of the service desk<br />* describe the functioning of incident and problem management<br />* explain the purpose of change, release and patch management<br />* demonstrate your understanding the role of configuration management<br />* explain the key aspects of security management. <br />Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment. | ||
|additional resources= | |additional resources= | ||
|useful information= | |useful information= | ||
