ICT support in education (practitioner): Difference between revisions

From OER in Education
No edit summary
No edit summary
Line 10: Line 10:
|age=  
|age=  
  KS4,  KS1,  KS3,  KS5.,  KS2,  Secondary, Primary, Higher, Secondary
  KS4,  KS1,  KS3,  KS5.,  KS2,  Secondary, Primary, Higher, Secondary
|content=Introduction Resource<br />Overview Resource<br />Service Desk Resource<br />Incident Management Resource<br />Problem Management Resource<br />Change Management Resource<br />Release and Patch Management Resource<br />Configuration Management Resource<br />Security Management Resource  
|content=Introduction Resource
Overview Resource
Service Desk Resource
Incident Management Resource
Problem Management Resource
Change Management Resource
Release and Patch Management Resource
Configuration Management Resource
Security Management Resource  


|strategy=  
|strategy=  


|Learning Objectives=By the end of this course you will be able to: <br />* describe the role of the service desk<br />* describe the functioning of incident and problem management<br />* explain the purpose of change, release and patch management<br />* demonstrate your understanding the role of configuration management<br />* explain the key aspects of security management. <br />Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment.
|Learning Objectives=By the end of this course you will be able to:  
* describe the role of the service desk
* describe the functioning of incident and problem management
* explain the purpose of change, release and patch management
* demonstrate your understanding the role of configuration management
* explain the key aspects of security management.  
Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment.


|additional resources=
|additional resources=
Line 20: Line 34:
|related resources=
|related resources=
|other= Duration of the course: 7 hours over six weeks  
|other= Duration of the course: 7 hours over six weeks  
|format=The key attitudes, experience, knowledge and skills needed to successfully complete this course include being/having: <br />open to learn in new ways,<br />* open to new ideas and ways of thinking,<br />* willing to critically discuss ideas in online forums,<br />* familiarity with the kinds of ICT skills necessary to navigate and participate in virtual learning environments.
|format=The key attitudes, experience, knowledge and skills needed to successfully complete this course include being/having:  
open to learn in new ways,
* open to new ideas and ways of thinking,
* willing to critically discuss ideas in online forums,
* familiarity with the kinds of ICT skills necessary to navigate and participate in virtual learning environments.
|resources= http://www.vital.ac.uk/community/course/view.php?id=2795
|resources= http://www.vital.ac.uk/community/course/view.php?id=2795
Users '''must''' register with the VITAL website (free registration) before they can access the resource. Two PDF files to download.
Users '''must''' register with the VITAL website (free registration) before they can access the resource. Two PDF files to download.

Revision as of 18:41, 31 January 2015

ORBIT-wiki-logo.jpg

About. Introduction Resource Overview Resource Service Desk Resource Incident Management Resource Problem Management Resource Change Management Resource Release and Patch Management Resource Configuration Management Resource Security Management Resource

Pedagogical content. Participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. the course will help with an implementation of FITS within your establishment. (edit)

Resource details
Title ICT support in education (practitioner)
Topic [[Topics/ICT|ICT]]
Teaching approach

[[Teaching Approaches/|]]

Learning Objectives

By the end of this course you will be able to:

  • describe the role of the service desk
  • describe the functioning of incident and problem management
  • explain the purpose of change, release and patch management
  • demonstrate your understanding the role of configuration management
  • explain the key aspects of security management.

Importantly, participation in this course will provide you with the knowledge and understanding required to pass the FITS Practitioner Exam. Finally the course will help with an implementation of FITS within your establishment.

Format / structure

The key attitudes, experience, knowledge and skills needed to successfully complete this course include being/having: open to learn in new ways,

  • open to new ideas and ways of thinking,
  • willing to critically discuss ideas in online forums,
  • familiarity with the kinds of ICT skills necessary to navigate and participate in virtual learning environments.
Subject

[[Resources/Teacher Education|Teacher Education]]

Age of students / grade

[[Resources/KS5|KS5]],  [[Resources/Secondary|Secondary]],  [[Resources/Primary|Primary]],  [[Resources/Higher|Higher]],  [[Resources/KS1|KS1]],  [[Resources/KS4|KS4]],  [[Resources/KS3|KS3]],  [[Resources/KS2|KS2]]



Other (e.g. time frame)

Duration of the course: 7 hours over six weeks

Files and resources to view and download

http://www.vital.ac.uk/community/course/view.php?id=2795 Users must register with the VITAL website (free registration) before they can access the resource. Two PDF files to download.


Retrieved from "https://oer.opendeved.net/index.php?title=ICT_support_in_education_(practitioner)&oldid=23607"